Informal stage
In the first instance a School complaint should be addressed to the Schools Progress Supervisor (SPS) responsible for the School, via email. The SPS will handle the complaint, and investigate further as necessary, and provide feedback to the School.
Where a complaint cannot be resolved by the SPS, the complaint will be escalated to the Schools Relationship Manager for further consideration.
Many concerns can be resolved by simple clarification or the provision of information and it is anticipated that most complaints will be resolved by this informal stage.
Where a complaint cannot be resolved by the SPS, the complaint will be escalated to the Schools Relationship Manager for further consideration.
Many concerns can be resolved by simple clarification or the provision of information and it is anticipated that most complaints will be resolved by this informal stage.
Formal stage
If the complaint is not resolved at the informal stage the complainant must put the complaint in writing and email the relevant Head of School, who will be responsible for its investigation. The complainant should include details which might assist the investigation, such as names of people involved, dates and times of events, and copies of relevant documents.
In addition, the Head of School may meet with the complainant to clarify the complaint. The Head of School will collect such other evidence as he/she deems necessary. Following investigation, the Head of School will feedback the outcome to involved parties.
Ruth Young – Head of Secondary
Ruth.young@wolseyhalloxford.org.uk
Christine Armstrong – Head of Primary
Christine.armstrong@wolseyhalloxford.org.uk
In addition, the Head of School may meet with the complainant to clarify the complaint. The Head of School will collect such other evidence as he/she deems necessary. Following investigation, the Head of School will feedback the outcome to involved parties.
Ruth Young – Head of Secondary
Ruth.young@wolseyhalloxford.org.uk
Christine Armstrong – Head of Primary
Christine.armstrong@wolseyhalloxford.org.uk
